At Tokyo Pocket Club, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our services, website, or interact with our community.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account registration details
  • Communication preferences

Transaction Information

  • Order history
  • Payment information (processed securely through authorized payment providers)
  • Shipping and delivery information

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Process transactions and orders
  • Respond to customer inquiries and support requests
  • Manage customer accounts
  • Send service-related communications
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

3. Information Sharing

Tokyo Pocket Club does not sell, rent, or trade personal information to third parties.

We may share information with:

  • Trusted service providers assisting with business operations
  • Payment processing partners
  • Shipping and logistics providers
  • Legal authorities when required by law
  • Professional advisors and auditors where necessary

All third-party partners are expected to maintain appropriate privacy and security standards.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance customer experience

Users may modify browser settings to manage or disable cookies.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing activities
  • Request a copy of your information
  • Withdraw consent where applicable

Requests will be reviewed and handled in accordance with applicable legal requirements.

8. Children’s Privacy

Tokyo Pocket Club does not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.

If we become aware that personal information has been collected improperly, we will take appropriate steps to remove it.

9. International Data Transfers

As we serve customers from various countries, personal information may be processed and stored in locations outside your country of residence. We take reasonable measures to ensure that personal information receives appropriate protection.

10. Changes to This Privacy Policy

Tokyo Pocket Club reserves the right to update or modify this Privacy Policy at any time. Changes will become effective upon publication of the updated policy.

We encourage users to review this Privacy Policy periodically.

11. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Tokyo Pocket Club
Warehouse Address:
1-18-6 Heiwajima, Ota-ku
Tokyo 143-0006
Japan

Our Commitment to Privacy

At Tokyo Pocket Club, protecting customer privacy is a fundamental part of our commitment to trust, transparency, and consumer confidence. We are dedicated to handling personal information responsibly and maintaining the highest standards of privacy protection for our customers and community members.