Tokyo Pocket Club Customer Support

Warehouse Address:
Tokyo Pocket Club Warehouse
1-18-6 Heiwajima, Ota-ku
Tokyo 143-0006
Japan

Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Japan Standard Time)
Saturday: 10:00 AM – 4:00 PM (Japan Standard Time)
Sunday & Public Holidays: Closed

Before Contacting Support

To help us assist you more efficiently, please have the following information available when applicable:

  • Full name
  • Order number
  • Email address used for the order
  • Description of your inquiry
  • Photos or supporting documentation (if relevant)

Customer Feedback

We value customer feedback and continuously strive to improve our services. Suggestions, comments, and recommendations are always welcome and help us better serve our community.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.