At Tokyo Pocket Club, customer satisfaction is our highest priority. Our dedicated Customer Support team is committed to providing prompt, professional, and reliable assistance to ensure a positive experience for every customer.

Whether you have questions about our services, orders, collections, trading opportunities, returns, or general inquiries, we are here to assist you every step of the way.

How We Can Help

Our Customer Support team can assist with:

  • General inquiries and information
  • Order status and tracking assistance
  • Product and service questions
  • Returns and refund requests
  • Account-related support
  • Collection and trading guidance
  • Shipping and delivery inquiries
  • Technical or website-related issues
  • Customer feedback and suggestions

Our Commitment to Customers

We are committed to:

Professional Service

Providing courteous, knowledgeable, and efficient support.

Timely Responses

Responding to inquiries as quickly as possible and keeping customers informed throughout the process.

Transparency

Offering clear and accurate information regarding our services, policies, and procedures.

Customer Satisfaction

Working diligently to resolve concerns and ensure a positive customer experience.

Continuous Improvement

Using customer feedback to improve our services and support processes.

Contact Information

Tokyo Pocket Club Customer Support

Warehouse Address:
Tokyo Pocket Club Warehouse
1-18-6 Heiwajima, Ota-ku
Tokyo 143-0006
Japan

Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Japan Standard Time)
Saturday: 10:00 AM – 4:00 PM (Japan Standard Time)
Sunday & Public Holidays: Closed

Before Contacting Support

To help us assist you more efficiently, please have the following information available when applicable:

  • Full name
  • Order number
  • Email address used for the order
  • Description of your inquiry
  • Photos or supporting documentation (if relevant)

Customer Feedback

We value customer feedback and continuously strive to improve our services. Suggestions, comments, and recommendations are always welcome and help us better serve our community.

Our Promise

At Tokyo Pocket Club, we believe that exceptional customer support is the foundation of customer trust and satisfaction. We are dedicated to providing reliable assistance, maintaining open communication, and ensuring every customer receives the support they deserve.