At Tokyo Pocket Club, customer satisfaction is our priority. We strive to provide high-quality products and services while ensuring a fair and transparent refund and return process. Please review the following policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return if:

  • The item received is damaged during transit.
  • The item received is incorrect or does not match the order.
  • The item has a significant defect that was not disclosed before purchase.

To qualify for a return, the item must:

  • Be returned within 14 days of delivery.
  • Remain in its original condition.
  • Include all original packaging, accessories, and documentation where applicable.
  • Not show signs of misuse, alteration, or damage caused after delivery.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items sold as final sale.
  • Digital products, downloadable content, or electronic services.
  • Gift cards and promotional items.
  • Products damaged due to customer misuse or negligence.
  • Items returned outside the specified return period.

Additionally, due to the collectible nature of trading cards, sealed products that have been opened may not be eligible for return unless defective or incorrect.

3. Refund Process

Once a returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund request.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on the payment provider.
  • Customers will receive confirmation once the refund has been processed.

4. Return Shipping

If the Return Is Due To:

Our Error

  • Incorrect item shipped.
  • Damaged item received.
  • Defective product.

Tokyo Pocket Club may cover reasonable return shipping costs.

If the Return Is Due To:

Customer Preference

  • Change of mind.
  • Accidental purchase.
  • No longer wanting the item.

The customer may be responsible for return shipping costs and any applicable handling fees.

5. Order Cancellations

Orders may be canceled before shipment or processing.

Once an order has been shipped, cancellation requests may no longer be possible, and the return process will apply instead.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide:

  • Order number
  • Description of the issue
  • Clear photographs of the item and packaging

This information helps us resolve the matter quickly and efficiently.

7. Exchange Policy

Where applicable, customers may request an exchange for:

  • Incorrect items received
  • Defective products
  • Damaged items

Exchanges are subject to product availability.

8. Refund Exceptions

Tokyo Pocket Club reserves the right to deny refund or return requests if:

  • Return conditions are not met.
  • The item has been altered or damaged after delivery.
  • Evidence suggests misuse, fraud, or abuse of the policy.

9. Contact for Returns and Refunds

For questions regarding returns, exchanges, or refunds, please contact:

Tokyo Pocket Club
Warehouse Address:
1-18-6 Heiwajima, Ota-ku
Tokyo 143-0006
Japan

Please include your order information and details regarding your request to help us assist you promptly.

Our Commitment

At Tokyo Pocket Club, we are committed to providing a fair, transparent, and customer-focused return and refund experience. Our goal is to maintain consumer confidence and ensure that every customer receives professional support throughout the purchasing process.